Last Updated: November 2025
Introduction
Welcome to CoolMilk (Pty) Ltd (“CoolMilk”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, interact with us online, or make use of our products and services.
By using this website, you agree to the terms set out in this Privacy Policy.
Information We Collect
We may collect and process the following types of personal information:
Communication records: messages sent via our contact form, email, or other direct interactions.
Contact details: your name, phone number, email address, or postal address.
Business information: company name, registration details, and contact persons.
Website usage data: IP address, browser type, operating system, and browsing activity through cookies and analytics tools.
How We Use Your Information
Your personal information is collected and used for the following purposes:
To comply with legal and regulatory requirements under South African law.
To respond to your enquiries and provide support.
To process requests or applications related to CoolMilk’s products and services.
To send relevant updates, newsletters, or promotional material (where consent has been given).
To improve our website experience and understand user behaviour.
Legal Basis for Processing (POPIA Compliance)
In accordance with POPIA, CoolMilk will only process personal information when:
Processing is necessary to protect your legitimate interests or those of another party.
You have consented to such processing;
Processing is necessary to fulfil a contract or provide a service you’ve requested;
Processing is required by law or regulation;
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Information Security
We implement reasonable and appropriate security measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
All personal data is stored securely, and access is limited to authorized personnel who require it for business purposes.
Sharing and Disclosure
CoolMilk does not sell or rent personal data.
However, we may share your information with trusted third parties only when necessary to:
- Deliver products or services on our behalf;
- Comply with legal obligations;
- Facilitate communication or hosting via third-party service providers.
All third-party service providers are contractually bound to process your information in compliance with POPIA.